Interviewing NOW for System Administrators/ Operations Service Delivery -Tier I Help Desk
TS/SCI with POLYGRAPH
DAY HOURS: Monday through Friday, 10 am-6 pm
-Responds to internal and external IT Service Requests for IT service on both Unix and NT servers.
-Provides user notification of receipt of Web- or email-submitted requests.
-Logs and tracks inquiries using service request management database, and maintains history records and related documentation.
-Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility.
-Duties include account creation, modification, and deletion responsibilities.
**A+/Net+, or higher cert required.
Must meet contract level requirements for appropriate position.
In addition, position requires a minimum of 2 years of experience with background in Microsoft Office applications.
Experience in ticket management system like Remedy is a plus.
Unix experience is not required, but is a plus.
Apply to email@example.com or through our website at
https://flashtg.com/flash-technology-careers/ or www.flashtg.com.
Comprehensive Benefits Package!
6% 401K Match!
Great Referral Bonus Program!