Jobs at FLASH Technology Group

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IT Help Desk Service Support II

San Antonio, TX · Information Technology
Digital Services / IT Help Desk Support II
TS/SCI with POLYGRAPH clearance necessary!

Available schedules:

Tuesday-Saturday                 2pm-10pm or 3pm-11pm
Wednesday-Saturday           2pm-12am - 4 10-hour shifts
Sunday-Thursday                 10pm-6am or 11pm-7am
Sunday-Wednesday              9pm-7am - 4 10-hour shifts   
Monday-Friday                     10pm-6am; or 11pm-7am
Sunday-Thursday                 2pm-10pm or 3pm-11pm
Sunday-Wednesday              2pm-12am - 4 10-hour shifts 
Sunday-Wednesday              6am-4pm
Wednesday-Saturday           6am-4pm

Responds to internal and external IT Service Requests for IT service on both Unix and NT servers. Provides user notification of receipt of Web- or email-submitted requests.
Logs and tracks inquiries using service request management database, and maintains history records and related documentation.  
Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility.  
This position will include account creation, modification, and deletion responsibilities.
   
MUST complete training during the first several months on contract,

Must meet contract level requirements for appropriate position.  
In addition, position requires a minimum of 2 years of experience with background in Microsoft Office applications to include Outlook, Word, and Excel.  
Experience in ticket management system like Remedy is a plus.  
Unix experience is not required, but is a plus.
  
DoD 8570 Information Assurance Category IAT Level I.  A+/Net+, or higher cert required.                                                                                                                                                                               
Can apply to https://flashtg.com/flash-technology-careers
or send resume to dmagruder@flashtg.com.

Some of the benefits offered to Flash employees include:

401(k) with 6% company match - VESTS IMMEDIATELY
Medical Insurance (with HSA and HRA options)
Dental Insurance
Vision Insurance
Life and Disability Insurance
Complimentary AURA Identity Theft Protection
Tuition Reimbursement (can be used for professional licenses and certificates)
Paid Time Off (Vacation, Sick, and Holiday time)
Referral bonuses
And more!

 
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