Digital Services / IT Help Desk Support II
TS/SCI with POLYGRAPH clearance necessary!
Tuesday-Saturday 2pm-10pm or 3pm-11pm
Wednesday-Saturday 2pm-12am - 4 10-hour shifts
Sunday-Thursday 10pm-6am or 11pm-7am
Sunday-Wednesday 9pm-7am - 4 10-hour shifts
Monday-Friday 10pm-6am; or 11pm-7am
Sunday-Thursday 2pm-10pm or 3pm-11pm
Sunday-Wednesday 2pm-12am - 4 10-hour shifts
Responds to internal and external IT Service Requests for IT service on both Unix and NT servers. Provides user notification of receipt of Web- or email-submitted requests.
Logs and tracks inquiries using service request management database, and maintains history records and related documentation.
Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility.
This position will include account creation, modification, and deletion responsibilities.
MUST complete training during the first several months on contract,
Must meet contract level requirements for appropriate position.
In addition, position requires a minimum of 2 years of experience with background in Microsoft Office applications to include Outlook, Word, and Excel.
Experience in ticket management system like Remedy is a plus.
Unix experience is not required, but is a plus.
DoD 8570 Information Assurance Category IAT Level I. A+/Net+, or higher cert required.
Can apply to https://flashtg.com/flash-technology-careers
or send resume to email@example.com.
Some of the benefits offered to Flash employees include:
401(k) with 6% company match - VESTS IMMEDIATELY
Medical Insurance (with HSA and HRA options)
Life and Disability Insurance
Complimentary AURA Identity Theft Protection
Tuition Reimbursement (can be used for professional licenses and certificates)
Paid Time Off (Vacation, Sick, and Holiday time)