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Service Center Account Team Support II

Annapolis Junction, MD · Information Technology
Currently interviewing for a Enterprise IT Service Center- Accounts Team member at our Maryland Location!
SWING shift that includes Saturdays, 4 10-hour shifts! Wednesday thru Saturday 12pm-10pm.
Training offered during the first several months on contract!
Must have a active TS/SCI with polygraph clearance and current A+ or Net+ Certification!

Responds to internal and external IT Service Requests for IT service on both Unix and NT servers.
Provides user notification of receipt of Web- or email-submitted requests.
Logs and tracks inquiries using service request management database, and maintains history records and related documentation. 
Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility. 
Will include account creation, modification, and deletion responsibilities.  

Apply to dmagruder@flashtg.com or through our website at
https://flashtg.com/flash-technology-careers/

Comprehensive Benefits Package!

Generous Referral Bonuses!
                                                                                                                                                                                                                    
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