The Data Analyst will understand IT service related data on a large IT service contract, turn raw data into information, information into knowledge and knowledge into wisdom for meaningful business decisions.
Uses enterprise monitoring and reporting tools to identify performance trends and discover opportunities for improvements in IT service processes and workflow.
The data analyst shall have nine (9) years of experience that may include a combination of work history and education.
A master’s degree is equivalent to 6 years of experience, a bachelor’s degree is equivalent to 4 years of experience and an associate’s degree is equivalent to 2 years of experience.
Required Clearance: Candidate must have a TS/SCI polygraph clearance
Desired: ITIL v3 Foundations Certification. Preferred one or more ITIL Intermediate Certificate (Continual Service Improvement; Planning, Protection, and Optimization)