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Operations Center Watch Officer I

Annapolis Junction, MD · Information Technology

Operations Center Watch Officer I 

***Active TS/SCI with Polygraph Security Clearance Required**
 
  Seeking Operations Center Watch Officers (OCWO) to support our Maryland customer. 
Contract provides Orchestrated Solutions with the Configuration Planning, Mission Assurance, Metrics, RCA, Training and Certification, Mission Integration/Coordination, Service Management, and Service Desk. 
 
Description:
  • Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems and Operational Data Flows
  • Manages IT system infrastructure and any processes related to these systems
  • Provides support to IT systems and data flows including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, etc
  • Provides Tier 1 (Service Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
  • Provides support for the escalation and communication of status to agency management and internal customers
  • Provides support for the dispatch system and hardware problems and remains involved in the resolution process
  • Ability to follow established Standard Operation Procedures using UNIX and Windows operating systems
  • Manages the daily activities of configuration and operation of IT systems
  • Aids users in accessing and using IT systems

Minimum Qualifications for Watch Officers:

  • Must possess and maintain an active TS/SCI with Polygraph.
  • Possess 4 years’ experience supporting the IC as an analyst, service desk support, watch operations support, network operations, or related discipline
  • OR possess an AA degree with two (2) years of experience working within the DoD or IC
  • Willing to work 10 week, 12 hour rotating shift work to include weekends
  • Ability to work with others in a high stress environment
  • Mission versus technology focused
  • Working knowledge of both Unix and Windows operating systems
Comprehensive Benefits Package!

Generous Referral Bonus Program!

 

Can apply through our website at https://flashtg.com/flash-technology-careers/
Or send resume directly to dmagruder@flashtg.com.

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