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System Adminstrator

Linthicum Heights, MD · Information Technology
The System Administrator will provide critical system support to ensure the continuous delivery of the project system via automation and orchestration of deployments, quality control, and system maintenance.

Must have a TS/SCI with active Polygraph in order to be considered for the position.
• Provides mission applications focused expertise for the IT user.
• Interacts effectively, courteously and directly with the user to resolve technical issues and respond to queries and requests for service that originate by telephone, web-based portals, email, or other methods.
• Demonstrates mastery of NSA-specific desktop applications and their support.
• Possesses in-depth knowledge of NSA-specific operations, platforms, systems, architectures, functions and terminology.
• Independently reads, writes and implements standard operating procedures and technical documentation. 
• Assist with transition of new technologies into the service desk operations.
• Assists with installation and configuration of new software applications.
• Produces/contributes to IT knowledge articles.
• Has understanding of, and the ability to, qualify and report interactions and incidents
• Has ability to gather metrics to ensure reporting requirements are being met
• Analyzes performance, and recommends changes to improve response times.
Competitive Benefits Package!
Generous Referral Bonus Program!
• IAT Level I certification (per DoD Directive 8570.1)
Level III:
BS + 5 yrs of exp
AA and 7 yrs of exp
HSD/GED and 9 yrs of exp
MS and 3 yrs of exp

Dr and 1 yr of exp

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