Currently interviewing for a Enterprise IT Service Center- Accounts Team member
at our Maryland Location!
Ten year contract!
Immediate long term position!
SWING DAY shift that includes Saturdays
Wednesday thru Saturday 12pm-10pm
Must have a current/active TS/SCI with polygraph clearance
-Responds to internal and external IT Service Requests for IT service on both Unix and NT servers. -Provides user notification of receipt of Web- or email-submitted requests.
-Logs and tracks inquiries using service request management database, and maintains history records and related documentation.
-Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility.
-This position will include account creation, modification, and deletion responsibilities.
-MUST complete training during the first several months on contract, for this position.
(A+ or Net+ Certification will be required by 5/31/20)
-Must meet contract level requirements for appropriate position.
-In addition, position requires a minimum of 2 years of experience with background in Microsoft Office applications to include Outlook, Word, and Excel.
-Experience in ticket management system like Remedy is a plus.
-Unix experience is not required, but is a plus.
Apply to firstname.lastname@example.org or through our website at
Comprehensive Benefits Package!
Generous Referral Bonuses!