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Global Service Desk Support II

Annapolis Junction, MD · Information Technology
Interviewing Now for a Global Service Desk Support III.          
DAY shift
MUST be able to complete training for first 1-3 months on contract.  
 
 Must have TS/SCI and CURRENT POLYGRAPH!

Responds to internal and external IT Service Requests for IT service on both Unix and NT servers.
Provides user notification of receipt of Web- or email-submitted requests.
Logs and tracks inquiries using service request management database, and maintains history records and related documentation.  Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility.

 A+ or Net+ Certification will be required by 5/31/20.

 Must meet contract level requirements for appropriate position. 
In addition, 3 years of experience with background in Microsoft Office applications to include Outlook, Word, and Excel is a plus. Experience in ticket management system like Remedy is a plus. 
Unix experience is not required, but is a plus.

(Level SA2's are also welcome to apply.)    
Apply to https://flashtg.com/flash-technology-careers/ or send resume to dmagruder@flashtg.com
 
Comprehensive Benefits Package!

Generous Referral Bonus Program!
                                                          
                                                   
 
 







 
 
                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
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