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Help Desk Support I

Annapolis Junction, MD · Information Technology
Currently interviewing for a Enterprise IT Service Center-Tier 1 Representative for the Global Service Desk at our San Antonio, TX, or Annapolis Junction, Maryland location! 
Ten year contract!
Swing shift, Tuesday thru Saturday 2pm-10pm.
Training provided!

Must have a current/active TS/SCI with polygraph clearance.

A+ or Net+ Certification will be required by 5/1/2020.

Responds to internal and external IT Service Requests for IT service on both Unix and NT servers. Provides user notification of receipt of Web- or email-submitted requests.
Logs and tracks inquiries using service request management database, and maintains history records and related documentation. 
Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility.

Must meet contract level requirements for appropriate position. 
In addition, 2 years of experience with a background in Microsoft Office applications to include Outlook, Word, and Excel is a plus.
Experience in ticket management system like Remedy is a plus. 
Unix experience is not required, but is a plus.

 Apply to dmagruder@flashtg.com or through our website at
https://flashtg.com/flash-technology-careers/

Comprehensive Benefits Package!

Generous Referral Bonuses!
                                                                                                                                                                                                                    
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