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Service Center Support II

Annapolis Junction, MD · Information Technology
Annapolis Junction, MD!
Interviewing for IT Service Center -Tier 1 - Remote Support Representative
TS/SCI with POLYGRAPH clearance necessary!

MIDNIGHT SHIFT, Saturday, and 3 other shifts,                4 10-hour shifts, 10pm-8am.
Training provided!

Provides remote system administration support, system maintenance, and operation of Windows/Unix workstations.
Troubleshoots problems and applies resolutions remotely.
Resolves desktop problems and service requests such as software installs remotely using tools such as SMS, Remote Desktop Connection, Active Directory, etc.   

A+ or Net+ Certification will be required by 5/31/20/

Must meet contract level requirements for appropriate position. 
In addition, experience should include a minimum of 3 years of experience with technical background in diverse operating systems (Windows XP is a must), hardware platforms and software packages.
· Use/Knowledge of a Ticketing system, knowledge of Remedy is a plus
· Computer hardware architecture knowledge
· Must have software installation and troubleshooting experience
· Microsoft Exchange knowledge and troubleshooting
· Use/knowledge Microsoft Office Applications
· Use/knowledge of Active Directory
· Use/knowledge Network and Internet Applications and Protocols
· Must possess good communication and customer service skills.
· Candidate must be a team player and have the ability to work in a fast-paced environment
· Must be able to Multi-task and able to adapt to a dynamic work environment.   

 Apply to or through our website at

Comprehensive Benefits Package!

Great Referral Bonus Program!

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