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Help Desk Support II

Annapolis Junction, MD · Information Technology
Currently interviewing for a Enterprise IT Service Center II-Tier 1 Global Service Desk Team at our Annapolis Junction, MD location! 
Ten year contract!
Immediate long term position! Day hours, Monday thru Friday, Day Shift.

Must have a current/active TS/SCI with polygraph clearance!

Responds to internal and external IT Service Requests for IT service on both Unix and NT servers. Provides user notification of receipt of Web- or email-submitted requests.
Logs and tracks inquiries using service request management database, and maintains history records and related documentation. 
Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility. 
This position will include account creation, modification, and deletion responsibilities.   

Training will be provided during the first several months on contract. 

Must have an A+ or Net+ Certification will be required by 5/31/20.

Must meet contract level requirements for appropriate position. 
In addition, 3 years of experience with a background in Microsoft Office applications to include Outlook, Word, and Excel is a plus.
Experience in ticket management system like Remedy is a plus. 
Unix experience is not required, but is a plus.

 Apply to or through our website at

Comprehensive Benefits Package!

Generous Referral Bonuses!
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