The Help Desk Specialist
will provide support to the various end users by managing the ticket system, ensuring tickets are clearly submitted with enough information to allow for the help desk to properly support the end user, and maintain proper metrics of their ticket support to help the stakeholders ensure the best service possible.
Serves as the initial point of contact, globally for access to the Enterprise IT environment.
Interacts with IT users to resolve technical issues; responds to queries and completes service requests that originate by phone, web-based portals, email or other methods.
Reads, writes, and implements standard operating procedures and technical documentation.
Three years working experience in Microsoft Office applications
BS + 5 yrs of exp
AA and 7 yrs of exp
HSD/GED and 9 yrs of exp
MS and 3 yrs of exp
Dr and 1 yr of exp
Must have a TS/SCI with active Polygraph
in order to be considered for the position.
You also apply through our career portal at https://flashtg.com/flash-technology-careers/
Or send your resume to email@example.com.
Generous Referral Bonus Program!
Competitive Benefits Package!