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Service Center Support I

Annapolis Junction, MD · Information Technology
Currently interviewing for a Enterprise IT Service Center- Accounts Team member at our Maryland Location! 
Ten year contract!
Immediate long term position!
SWING DAY shift that includes Saturdays; Tuesday thru Saturday 2pm-10m or 3pm-11pm); OR            Wednesday thru Saturday 12pm-10pm.
OR ask about other hours that you prefer.

Must have a current/active TS/SCI with polygraph clearance.

-Responds to internal and external IT Service Requests for IT service on both Unix and NT servers. -Provides user notification of receipt of Web- or email-submitted requests.
-Logs and tracks inquiries using service request management database, and maintains history records and related documentation. 
-Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility. 
-This position will include account creation, modification, and deletion responsibilities.   

-MUST complete training during the first several months on contract, for this position.
(A+ or Net+ Certification will be required by 5/1/20)

-Must meet contract level requirements for appropriate position. 
-In addition, position requires a minimum of 2 years of experience with background in Microsoft Office applications to include Outlook, Word, and Excel. 
-Experience in ticket management system like Remedy is a plus. 
-Unix experience is not required, but is a plus.

Apply to or through our website at

Comprehensive Benefits Package!

Generous Referral Bonuses!

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