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Service Center Accounts Representative II

Annapolis Junction, MD · Information Technology
SD-Enterprise IT Service Center-Accounts  
Immediate position! 
Midnight shift, Tuesday through Saturday 11pm to 7am
MUST be able to do day shift training Mon-Fri 7am - 3pm for their first 1-3 months on contract.

Responds to internal and external IT Service Requests for IT service on both Unix and NT servers.
Provides user notification of receipt of Web- or email-submitted requests.
Logs and tracks inquiries using service request management database, and maintains history records and related documentation.  Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility. 
This position will include account creation, modification, and deletion responsibilities.   

No DoD 8570 Certification Required for this Opening 

Must meet contract level requirements for appropriate position. 
In addition, position requires a minimum of 2 years of experience with background in Microsoft Office applications to include Outlook, Word, and Excel.  Experience in ticket management system like Remedy is a plus. 
Unix experience is not required, but is a plus.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      

Level 1 welcome to apply.

Can also apply to www.flashtg.com or send resume directly to dmagruder@flashtg.com.

Generous Referral Bonuses!
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