TICKET COORDINATOR needed!
TS/SCI with active polygraph required!

As part of a Service Desk, perform the activities associated with the management of dedicated ticket queues to include prioritization of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and objectives are met.

Responsibilities:

-Monitoring dedicated queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.
-Monitoring dedicated queues to ensure SLAs are maintained.
-Assigning the tickets which are out of scope to Service Desk/Other Teams
-Ensuring associated tickets are related to the parent ticket and proper follow-up is performed once incident is resolved
-Ensuring proper assignment of tickets as well as facilitation of resource allocation based on work load
 
Requirements:
Qualifications: Two (2) to four (4) years experience in customer service, help desk, or network operations center environment.
Experience with Linux or Windows administration desired. ITIL v3 Foundations certification desired.

Salary Range: $53,000 -$58,000

Can also apply to www.flashtg.com or send resume to dmagruder@flashtg.com.

SOME of our COMPREHWNSIVE BENIFITS OFFERINGS!

401(k) with 6% company match - VESTS IMMEDIATELY
Medical Insurance (with HSA and HRA options)
Dental Insurance
Vision Insurance
Life and Disability Insurance
Complimentary AURA Identity Theft Protection
Tuition Reimbursement (can be used for professional licenses and certificates)
Paid Time Off (Vacation, Sick, and Holiday time)
Referral bonuses
And more!