Job duties:                                                                                                            

• Investigating and resolving network and hardware matters of significance;
• Researches, analyzes, isolates and resolving errors;
• Assesses and updates older networks as needed and in accordance with specified plans.
• Providing escalated Tier-2 and Tier-3 technical support on data, voice or video networks;
• Answers technical questions; recommends and Implementing approved course of action.
• Installing network applications on network servers or voice equipment; Maintaining, tests, researches and resolving problems.
• Designs, Implementing and Maintaining various networks such as LAN, CAN, and voice systems in accordance with specified requirements.
• Preparing data or voice network diagrams and drawings to document and assist in communicating current operational status of networks.
• Performing data or voice network configurations and configuration changes of various voice or data equipment such as routers, switches, intelligent hubs, multi-function switches, end offices, signaling transfer points, PBX, voice mail, call management systems, etc. to enhance performance.
• Serves as a role model to less experienced personnel.

Must have 15 years of systems and tools administration experience.
Bachelor’s degree in Computer Science, Information Assurance, Information Security System Engineering, or related discipline.
Five (5) years of SA experience may be substituted for a Bachelor’s degree.   
IAT Level 2 Certification.