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IT Help Desk Account Representative III

Annapolis Junction, MD · Information Technology
Interviewing for System Administrator/Operations DSOC Accounts Representative III.
TS/SCI with POLYGRAPH clearance necessary!

Tuesday thru Saturday, 10 pm-6 am or 11 pm-7 am;                 OR  
Wednesday-Saturday, 9 pm-7 am - 4 10-hour days   
  

-Responds to internal and external IT Service Requests for IT service on both Unix and NT servers.
-Provides user notification of receipt of Web- or email-submitted requests.
-Logs and tracks inquiries using service request management database, and maintains history records and related documentation.  
-Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility.  
-Will include account creation, modification, and deletion responsibilities.
   
MUST complete training during the first several months on contract.

Must meet contract level requirements for appropriate position.  
In addition, position requires a minimum of 2 years of experience with background in Microsoft Office
Experience in ticket management system like Remedy is a plus.  
Unix experience is not required, but is a plus.
  
++Appropriate certification of the DoD 8570 Information Assurance Category IAT Level I.  A+/Net+, or higher cert required.

Can apply to https://flashtg.com/flash-technology-careers
or send resume to dmagruder@flashtg.com.

Some of the benefits offered include:

401(k) with 6% company match - VESTS IMMEDIATELY
Medical, Dental Vision Insurance 
Life and Disability Insurance
Complimentary AURA Identity Theft Protection
Tuition/Certification Reimbursement 
Paid Time Off 
Referral bonuses
And more!

                                                                                                                                              

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