Tier I Help Desk OPENING!
Must have TS/SCI with Polygraph Security Clearance.
Must be a US Citizen.

Day Hours: Mon-Fri

-Provides technical support and troubleshooting to network, desktop, and /or systems hardware and software. 
-May provide guidance to less-experienced co-workers. 
-Applies basic diagnostic techniques to ID problems, investigate causes, and recommend solutions. 
-Provides remote support access through desktop mirroring and other remote access applications for worldwide sites. 
-Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud  infrastructure. 
       
Must have HS /GED and 5 years of experience OR

BS and 0 years of experience.           

Mandatory Skills: 
Customer Service 
ServiceNow or similar ticketing system experience 
IAT Level I or higher CompTIA Network + CE certification or must acquire within 6 months of start date.    

Approximate salary range is: $50,800- $57,100               

Can also apply to www.flashtg.com or send resume directly to dmagruder@flashtg.com.

Generous Referral Bonuses!