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Service Engineer II

Reston, VA · Information Technology
Service Engineer II             
TS/SCI with Polygraph Required!

WE Day S, SU 12;
Day Th, F 8

System Engineer skillset as defined plus:
  • 2-4 years of experience diagnosing/debugging faults in complex online services
  • Ability to identify and script automatable problems, perform work with efficiency in mind

This role is accountable for mitigating platform and service impacts as quickly as possible by executing against defined written procedures (Troubleshooting Guides). Query analytics engines using scripting similar to SQL, as well as script automation steps in Python, C#, or PowerShell
Incidents can be sourced through automated monitoring, heads-up displays and incident management systems (IcM). Use these inputs to identify trends/patterns that require follow-up.

 Additional responsibilities may include:
  • Identify and drive fixes with feature teams for volume drivers
  • Run documented deployment scrips
  • Ensure the deployment flow is proceeding smoothly and any issues are escalated promptly and accurately back to the deploying team
  • Coordinate restoration actions with Microsoft teams and other partners on behalf of Microsoft
  • Report bugs as necessary via bug tracking system to update collateral used to resolve issues when deficiencies in knowledge base of troubleshooting guides (TSG) are found
  • Assist in outage restoration actions, escalating to Microsoft personnel within published timeframes or when indicated by procedure
  • Log all investigative and restorative actions taken in IcM for later retrieval for audit purposes and root cause investigations.

Can apply to
or send resume to

Some of the benefits offered to Flash employees include:

401(k) with 6% company match - VESTS IMMEDIATELY
Medical,  Dental, and Vision Insurance
Life and Disability Insurance
Complimentary Theft Protection
Tuition/ Certification Reimbursement
Paid Time Off 
Referral bonuses
And more!


More Openings

Deployment Technician II
System Engineer

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