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Field Support / Hardware Technicians

Columbia, MD · Information Technology
Field Support/ Hardware Technicians 
TS/SCI with active polygraph required!

The Hardware Technician I provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts site surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Trains site personnel in the proper use of hardware. Builds specialized interconnecting cables.

Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment

 Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling

 Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems

 Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation

Support network upgrade projects or initiatives

Support end-user connectivity needs

Required Skills, Experience, and Education for Level I:    
 Minimum education and experience level: High school/GED and a minimum of four (4) years of experience. Equivalent education and experience: Associate’s degree and two (2) years of experience.

Must have one of the following 8570 certifications: A+ CE, NET+ CE, SSCP

  1. Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patches
  2. Demonstrated ability to read and understand technical manuals and schematics
  3. Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)
  4. Able to manage time and priorities effectively
  5. Able to work efficiently with minimal supervision
  6. Proficient in working with end-users remotely
  7. Demonstrated expertise in Microsoft Windows 7 and 10
  8. Familiar with Active Directory security and policies
  9. Excellent analytical and problem-solving skills
  10. Outstanding communication skills to relate with team members and support workers
  11. Must be able to lift 50 lbs.
  12. Must be able to drive a company vehicle.
  13. Must be available to work some 8-hour shift between the hours of 6 am-6 pm, as determined by management.
LEVEL 1.5 Requirements:
Minimum education and experience level: High school/GED and a minimum of five (5) years of experience. Equivalent education and experience: Associate’s degree and two (5) years of experience.
-Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus, and patches. Demonstrated ability to read and understand technical manuals and schematics.
-Expertise in Microsoft Office Applications. Able to work efficiently with minimal supervision. Proficient in working with end-users remotely. Demonstrated expertise in Microsoft Windows 7 and 10.
Familiar with Active Directory security and policies.
Excellent analytical and problem-solving skills.
Outstanding communication skills to relate with team members and support workers.
Must be able to drive a company vehicle. Must be available to work an 8-hour shift between the hours of 6 am-and 6 pm, as determined by management.

Can also apply to https://flashtg.com/flash-technology-careers
or send resume to dmagruder@flashtg.com.

Comprehensive Benefits!
6% 401K MATCH!
Generous Referral Bonuses!
Tuition Reimbursement!

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