Jobs at FLASH Technology Group

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Availability Managers

Columbia, MD · Information Technology
Availability / IT Operations Managers
Must have TS/SCI polygraph security clearance!
Hours Options are:
  • Swing 1: Sun-Thurs, 1400-2230

  • Swing 2: Tues-Sat, 1400-2230

  • Night 1: Sun-Thurs, 2200-0630

  • Night 2: Tues-Sat, 2200-0630

  • Supervises the centralized/field operations staff with the identification, prioritization, and resolution of operational problems or hardware installations.
  • Refers problems to Tier 3 staff for resolution as required, tracks and monitors response/resolution time, and verifies user acceptance.
  • Strong understanding of technical aspects of desktop, voice and/or data communications, and LAN telecommunications including desktop and switching equipment, vendors, networking, network components, user training, installation, and customer service.
  • Manages operational management team and service delivery staff to ensure service levels and objectives are met. Implements operations improvements to meet established objectives across multiple facilities.
  • Facilitates customer relationship and satisfaction while ensuring adherence to company policies and processes. Investigates matters of significance, recommends and implements appropriate course of action.
  • Coordinates and communicates with other managers to leverage resources and discuss solutions to matters of significance. Develops and implements processes for leveraging and using resources to meet customer needs.
  • Implements business processes and assists in process improvement initiatives in order to enhance customer service. Identifies process matters of significance or enhancements and implements.
  • Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions.
  • Prepares and recommends operating and personnel budgets for approval. Monitors spending for adherence to budget, recommends variances.
  • Experience with enterprise management monitoring tools such as Remedy, ServiceNow, HP OpenView, Solarwinds a plus.

Requirements:
Must have seven (7) years of experience that can be a combination of work history and education. 
MS is equivalent to 6 years’ experience; a BS is equivalent to 4 years of experience and an AA is equivalent to 2 years of experience
Degrees must be in a technical discipline from an accredited college or university. Acceptable degrees include, but are not limited to Engineering, Computer Engineering, Information Systems and Mathematics.
 
Desired:  DoD 8570 IAT Level 1 certification or MTA, but not required.

Can apply to https://flashtg.com/flash-technology-careers
or send resume to dmagruder@flashtg.com.

Some of the benefits include:

401(k) with 6% company match - VESTS IMMEDIATELY
Medical, Dental, Vision, Life, and Disability Insurance
Complimentary AURA Identity Theft Protection
Certification/Tuition Reimbursement 
Paid Time Off 
Referral bonuses
And more!

 

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