Availability / IT Operations Managers Must have TS/SCI polygraph security clearance! Hours Options are:
Swing 1: Sun-Thurs, 1400-2230
Swing 2: Tues-Sat, 1400-2230
Night 1: Sun-Thurs, 2200-0630
Night 2: Tues-Sat, 2200-0630
Supervises the centralized/field operations staff with the identification, prioritization, and resolution of operational problems or hardware installations.
Refers problems to Tier 3 staff for resolution as required, tracks and monitors response/resolution time, and verifies user acceptance.
Strong understanding of technical aspects of desktop, voice and/or data communications, and LAN telecommunications including desktop and switching equipment, vendors, networking, network components, user training, installation, and customer service.
Manages operational management team and service delivery staff to ensure service levels and objectives are met. Implements operations improvements to meet established objectives across multiple facilities.
Facilitates customer relationship and satisfaction while ensuring adherence to company policies and processes. Investigates matters of significance, recommends and implements appropriate course of action.
Coordinates and communicates with other managers to leverage resources and discuss solutions to matters of significance. Develops and implements processes for leveraging and using resources to meet customer needs.
Implements business processes and assists in process improvement initiatives in order to enhance customer service. Identifies process matters of significance or enhancements and implements.
Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions.
Prepares and recommends operating and personnel budgets for approval. Monitors spending for adherence to budget, recommends variances.
Experience with enterprise management monitoring tools such as Remedy, ServiceNow, HP OpenView, Solarwinds a plus.
Requirements: Must have seven (7) years of experience that can be a combination of work history and education. MS is equivalent to 6 years’ experience; a BS is equivalent to 4 years of experience and an AA is equivalent to 2 years of experience Degrees must be in a technical discipline from an accredited college or university. Acceptable degrees include, but are not limited to Engineering, Computer Engineering, Information Systems and Mathematics. Desired: DoD 8570 IAT Level 1 certification or MTA, but not required.
Can apply to https://flashtg.com/flash-technology-careers or send resume to firstname.lastname@example.org.
Some of the benefits include:
401(k) with 6% company match - VESTS IMMEDIATELY
Medical, Dental, Vision, Life, and Disability Insurance
Complimentary AURA Identity Theft Protection
Paid Time Off