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Tier I Help Desk Support

Ft. Meade, MD · Information Technology

Interviewing for Operations Service Delivery - Tier I Help Desk!
Level 1 openings with 

Monday thru Friday, 10am-6pm   OR
Monday thru Friday,  2pm-10pm  OR

Wednesday thru Saturday, 6am-4pm - 4,  10-hour days      OR
Tuesday thru Saturday, 6am-2pm      OR
Sunday thru Thursday, 6am-2pm

-Responds to internal and external IT Service Requests for IT service on both Unix and NT servers.
-Provides user notification of receipt of Web- or email-submitted requests.
-Logs and tracks inquiries using service request management database, and maintains history records and related documentation.  
-Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility. 

A+/Net+, or higher cert required.
-Meet contract level requirements for appropriate position. (BS+ 5 yrs for entry level depending on years of educ)
-In addition, minimum of 1 year of experience with background in Microsoft Office.
-Experience in ticket management system is a plus.  
Unix experience is not required, but is a plus.   
 Apply to or through our website at

Comprehensive Benefits Package!
6% 401k match!
Generous Referral Bonus Program!
Education/CERT Reimbursement!       


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