Interviewing for Operations Service Delivery - Tier I Help Desk!
Level 1 openings with TS/SCI with POLYGRAPH!
Monday thru Friday, 10am-6pm OR
Monday thru Friday, 2pm-10pm OR
Wednesday thru Saturday, 6am-4pm - 4, 10-hour days OR
Tuesday thru Saturday, 6am-2pm OR
Sunday thru Thursday, 6am-2pm
-Responds to internal and external IT Service Requests for IT service on both Unix and NT servers.
-Provides user notification of receipt of Web- or email-submitted requests.
-Logs and tracks inquiries using service request management database, and maintains history records and related documentation.
-Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility.
A+/Net+, or higher cert required.
-Meet contract level requirements for appropriate position. (BS+ 5 yrs for entry level depending on years of educ)
-In addition, minimum of 1 year of experience with background in Microsoft Office.
-Experience in ticket management system is a plus.
Unix experience is not required, but is a plus.
Apply to dmagruder@flashtg.com or through our website at
https://flashtg.com/benefits-and-careers/
Comprehensive Benefits Package!
6% 401k match!
Generous Referral Bonus Program!
Education/CERT Reimbursement!
|