ON-SITE SUPPORT TECHNICIAN III
TS/SCI with Polygraph required.
- Eight hour shift between 6:00 am - 6:00 pm up to 50 mile radius of surrounding sites
Responsible for providing installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware.
Assesses user needs and is able to solve a range of problems.
Provides installation of new equipment and performs equipment modifications or enhancements.
Prepares and maintains documentation for processes for policies and procedures related to computer systems and operations.
• Contributes to the completion of major programs and projects and may provide guidance to less-experienced Systems Technicians.
• Develops technical solutions to a wide range of difficult problems and may provide guidance to less-experienced Systems Technicians.
• Provides installation and troubleshooting support of a wide range of highly complex issues for systems applications and related peripheral hardware.
• Provides incident response and performs complex customer support tasks.
• Deploys all new hardware, software, and the upgrade of existing installations.
• Prepares and maintains all documentation for processes and procedure related to computer systems and operations. • May coach and review the work of less-experienced professionals.
• May serve as a team or task leader. (Not a people manager)
* Flexibility necessary
* Shifts Vary (Reference OPR Email)
* Training is up to eight weeks on the DAY shift
* 8570 IAT II certification
* A+, HDI, ITIL Foundation OR Microsoft 365 (can be obtained after starting. Flash will reimburse.)
Education and Experience:
High School Diploma/ GED + Relevant experience: 10 years + CCC Academy graduate
AA + Relevant experience: 8 years
BS + Relevant experience: 6 years
MS + Relevant experience: 4 years
PhD + Relevant experience: 2 years
Send resume to firstname.lastname@example.org
or apply through website at https://flashtg.com/flash-technology-careers/ or www.flashtg.com.
Generous Referral Bonus Program!
6% 401K MATCH!
Comprehensive Benefits Package!