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Support Technician III, On-Site

Washington, DC · Information Technology
ON-SITE SUPPORT TECHNICIAN III
TS/SCI with Polygraph required.
DAYS
- Eight hour shift between 6:00 am - 6:00 pm up to 50 mile radius of surrounding sites

Responsible for providing installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware.
Assesses user needs and is able to solve a range of problems.
Provides installation of new equipment and performs equipment modifications or enhancements.
Prepares and maintains documentation for processes for policies and procedures related to computer systems and operations.

Job Description
• Contributes to the completion of major programs and projects and may provide guidance to less-experienced Systems Technicians.
• Develops technical solutions to a wide range of difficult problems and may provide guidance to less-experienced Systems Technicians.
• Provides installation and troubleshooting support of a wide range of highly complex issues for systems applications and related peripheral hardware.
• Provides incident response and performs complex customer support tasks.
• Deploys all new hardware, software, and the upgrade of existing installations.
• Prepares and maintains all documentation for processes and procedure related to computer systems and operations. • May coach and review the work of less-experienced professionals.
• May serve as a team or task leader. (Not a people manager)

* Flexibility necessary 
* Shifts Vary (Reference OPR Email)
* Training is up to eight weeks on the DAY shift

Required Certifications
* 8570 IAT II certification
* A+, HDI, ITIL Foundation OR Microsoft 365 (can be obtained after starting. Flash will reimburse.)

Education and Experience:
​High School Diploma/ GED + Relevant experience: 10 years + CCC Academy graduate
AA + Relevant experience: 8 years 
BS + Relevant experience: 6 years 
MS + Relevant experience: 4 years 
PhD + Relevant experience: 2 ​years 

Send resume to dmagruder@flashtg.com or apply through website at https://flashtg.com/flash-technology-careers/ or www.flashtg.com.

Generous 
Referral Bonus Program!
6% 401K MATCH!
Comprehensive Benefits Package!
Education Reimbursement!

 

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