***The data analyst shall have nine (9) years of experience that may include a combination of work history and education.
A master’s degree is equivalent to 6 years of experience, a bachelor’s degree is equivalent to 4 years of experience and an associate’s degree is equivalent to 2 years of experience.
- Deep Knowledge with the related ITSM Processes and Polices
- Deep Knowledge of Data Analysis tools and processes
- Experience with enterprise level monitoring and reporting tools such as ServiceNow, Splunk, Solarwinds
- Passion for customer service with a strong level of critical thinking in order to quickly resolve issues
- Excellent oral and written communication skills. Ability to understand others and clearly express thoughts
Required Clearance: Candidate must have a TS/SCI polygraph clearance
ITIL v3 Foundations Certification.
Preferred one or more ITIL Intermediate Certificate (Continual Service Improvement; Planning, Protection, and Optimization)