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Field Support Specialists

Columbia, MD · Information Technology
The IT Field Support Specialists / Hardware Technicians Levels 0, 1 and 2 provide Tier 2 and 3 on-site and remote support for computer workstations, servers, printers, peripherals, and teleconferencing equipment.
Conducts sites surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions.
Develops hardware installation schedules.
Prepares drawings documenting configuration changes at each site.
Prepares site installation and test reports.
Trains site personnel in proper use of hardware. Builds specialized interconnecting cables.

 
Must have a TS/SCI polygraph clearance.
Will sponsor CCA candidates!

Level 0:
Additionally:
Troubleshoots, repairs, and tests computer workstations, servers, printers, peripherals, and teleconferencing equipment
 Installs and configures computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
 Maintains government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems
 Follows standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation
Supports network upgrade projects or initiatives
Supports end-user connectivity needs
Requirements:
Minimum education and experience level: High school/GED and zero (0) years of experience. Equivalent education and experience:
  1. Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patches
  2. Demonstrated ability to read and understand technical manuals and schematics
  3. Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)
  4. Able to manage time and priorities effectively
  5. Able to work efficiently with minimal supervision
  6. Proficient in working with end-users remotely
  7. Demonstrated expertise in Microsoft Windows 7 and 10
  8. Familiar with Active Directory security and policies
  9. Excellent analytical and problem solving skills
  10. Outstanding communication skills to relate with team members and support workers
  11. Must be able to drive a company vehicle.
  12. Must be available to work an 8 hour shift between the hours of 6am-and 6pm, as determined by management.
 
Must be able to lift up to 50 pounds. The usual and customary methods of performing the job's functions require the following physical demands: significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas.
    **Desired Qualifications:  8570 Certification- but not required.
_________________________________________________________________________________

LEVEL 2 Requirements:
Minimum education and experience level: High School/GED with seven (7) years of experience. Equivalent education and experience: AA and five (5) years of experience.
  1. Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patches
  2. Demonstrated ability to read and understand technical manuals and schematics
  3. Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)
  4. Able to manage time and priorities effectively
  5. Able to work efficiently with minimal supervision
  6. Proficient in working with end-users remotely
  7. Demonstrated expertise in Microsoft Windows 7 and 10
  8. Familiar with Active Directory security and policies
  9. Excellent analytical and problem-solving skills
  10. Must be able to lift 50lbs.
  11. Must be available to work an 8 hour shift between the hours of 6am-6pm, as determined by management.
Desired: DoD 8570 IAT Level 1 certification or MTA.
Candidate must have a TS/SCI polygraph clearance!
Send resume to dmagruder@flashtg.com or apply through website at https://flashtg.com/flash-technology-careers/ or www.flashtg.com.

Generous Referral Bonus Program!

Generous Benefits Package!

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