The Data Analyst will understand IT service related data on a large IT service contract, turn raw data into information, information into knowledge and knowledge into wisdom for meaningful business decisions.
Uses enterprise monitoring and reporting tools to identify performance trends and discover opportunities for improvements in IT service processes and workflow.
Nine (9) years of experience required that may include a combination of work history and education.
A MS is equivalent to 6 years of experience, a BS is equivalent to 4 years of experience and an AA is equivalent to 2 years of experience.
Must have a TS/SCI polygraph clearance!
Desired, but not required:
ITIL v3 Foundations Certification. Preferred one or more ITIL Intermediate Certificate (Continual Service Improvement; Planning, Protection, and Optimization)