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Help Desk Support I

Annapolis Junction, MD · Information Technology
Currently interviewing for a Enterprise IT Service Center-Tier 1 Representative for the Global Service Desk at our Annapolis Junction, Maryland location! 

Day shift, Monday         thru Friday 10am-6pm.

Training provided!

Must have a current/active TS/SCI with polygraph clearance.

A+ or Net+ Certification will be required.

Responds to internal and external IT Service Requests for IT service on both Unix and NT servers.
Provides user notification of receipt of Web- or email-submitted requests.
Logs and tracks inquiries using service request management database, and maintains history records and related documentation. 
Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility.

Apply to dmagruder@flashtg.com or through our website at
https://flashtg.com/flash-technology-careers/

Comprehensive Benefits Package!

Generous Referral Bonuses!
                                                                                                                                                                                                                    
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