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Service Center GEM Desk Technician III

San Antonio, TX · Information Technology
Interviewing Now for a Service Desk-Enterprise Management Center- GEM Desk Support Technician.
Mid shift,   11pm-7am CST Sunday-Thursday or Tuesday-Saturday.

Training offered for first 1-3 months on contract.  

Must have appropriate certification in compliance with the requirements of the DoD 8570 Information Assurance Category IAT Level II in order to be considered.

 The IT Facing Service Desk (IFSD) provides 24/7 mission and infrastructure monitoring, notification, administrative support, logging, ticketing and reporting for supported systems.

Specifically, ISP provided and contract tools, databases, displays, logs, Standard Operating Procedure (SOP) documents and Knowledge Base (KB) articles are used to identify and validate event data, take SOP/KB specified administrative action, provide ticket based event tracking, and to provide timely notification and routing of issues to support teams as required.

Also coordinates with the ISP Senior Capabilities Officers (SCO) and Availability Managers for situational awareness and support actions, and with customers and support personnel to provide notification and response to event activity.

In addition, performs router and switch updates in support of security actions.
Apply to or send resume to
Comprehensive Benefits Package!

Generous Referral Bonus Program!
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