The IT Facing Service Desk (IFSD) provides 24/7 mission and infrastructure monitoring, notification, administrative support, logging, ticketing and reporting for supported systems.
Specifically, ISP provided and contract tools, databases, displays, logs, Standard Operating Procedure (SOP) documents and Knowledge Base (KB) articles are used to identify and validate event data, take SOP/KB specified administrative action, provide ticket based event tracking, and to provide timely notification and routing of issues to support teams as required.
Also coordinates with the ISP Senior Capabilities Officers (SCO) and Availability Managers for situational awareness and support actions, and with customers and support personnel to provide notification and response to event activity.
In addition, performs router and switch updates in support of security actions.
Comprehensive Benefits Package!
Generous Referral Bonus Program!