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Ticket Queue Monitoring Support II

Annapolis Junction, MD · Information Technology
Currently Interviewing for a Fully Cleared Remote Monitoring Technician II for a new 10-year contract!

Located in Annapolis Junction, MD.

Apply directly to
or send resume to

Generous Referral Bonuses!

Competitive Benefits Package!
Provides technical assistance and telephonic support for Remote Monitoring to Intel Customers.
•Maintain documentation of problems and meet Service Level Agreement Requirements for calls answered and resolved.
•Help provide technical assistance and support for Workflow Management services
•Monitor and support ticket workflows
•Review, assign, reconcile and support the management of tickets throughout their lifecycle
•Help coordinate with IT service providers and communicate outages and plans for recovery
Position Requirements:
•High School and 5 years of customer service or Bachelor's degree and one year of Help Desk
•One or more years of related experience and have a Security + 8570 certification at the time of start.
Security Requirements: An Active TS/SCI with Polygraph clearance is required​



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