The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment.
Conducts sites surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions.
Prepares engineering plans and site installation Technical Design Packages. Develops hardware installation schedules.
Prepares drawings documenting configuration changes at each site.
Prepares site installation and test reports.
Configures computers, communications devices and peripheral equipment.
Trains site personnel in proper use of hardware. Builds specialized interconnecting cables.
***The Level 0 Hardware Technician shall possess the following capabilities:
Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment;
Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling;
Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems;
Updates technical drawings using AutoCAD software as needed.
Minimum education and experience level: High school/GED
TS/SCI with Poly Required.