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Service Center Support II

Annapolis Junction, MD · Information Technology
Currently interviewing for a Enterprise IT Service Center- Accounts Team member at our Maryland Location! 
Ten year contract!
Immediate long term position!
SWING shift that includes Saturdays, 4 10-hour shifts! Wednesday thru Saturday 12pm-10pm

Must have a current/active TS/SCI with polygraph clearance.
(A+ or Net+ Certification will be required by 5/1/20)

Responds to internal and external IT Service Requests for IT service on both Unix and NT servers. Provides user notification of receipt of Web- or email-submitted requests.
Logs and tracks inquiries using service request management database, and maintains history records and related documentation. 
Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility.  This position will include account creation, modification, and deletion responsibilities.   

MUST complete training during the first several months on contract, for this position. Arrangements for on-shift training can be made, if needed.
(A+ or Net+ Certification will be required by 5/1/20)

Must meet contract level requirements for appropriate position. 
In addition, position requires a minimum of 3 years of experience with background in Microsoft Office applications to include Outlook, Word, and Excel. 
Experience in ticket management system like Remedy is a plus. 
Unix experience is not required, but is a plus.

Apply to dmagruder@flashtg.com or through our website at
https://flashtg.com/flash-technology-careers/

Comprehensive Benefits Package!

Generous Referral Bonuses!
                                                                                                                                                                                                                    
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