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Help Desk Specialist III

Linthicum Heights, MD · Information Technology
The Help Desk Specialist will provide support to the various end users by managing the ticket system, ensuring tickets are clearly submitted with enough information to allow for the help desk to properly support the end user, and maintain proper metrics of their ticket support to help the stakeholders ensure the best service possible.

Comfortable with Linux system administration, experience with Jira or comparable ticket processing system, exceptional written and verbal communication skills, proficient in conducting research and documentation

Nice to Have:
system engineering experience, GIT source view

BS + 5 yrs of exp
AA and 7 yrs of exp
HSD/GED and 9 yrs of exp
MS and 3 yrs of exp

Dr and 1 yr of exp

Must have a TS/SCI with active Polygraph in order to be considered for the position.

You also apply through our career portal at
Or send your resume to

Generous Referral Bonus Program!

Competitive Benefits Package!
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