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Service Center Support II

Annapolis Junction, MD · Information Technology
Annapolis Junction, MD!
Interviewing for IT Service Center -Tier 1 - Remote Support
TS/SCI with POLYGRAPH clearance necessary!

Provides remote system administration support, system maintenance, and operation of Windows/Unix workstations.
Troubleshoots problems and applies resolutions remotely.
Resolves desktop problems and service requests such as software installs remotely using tools such as SMS, Remote Desktop Connection, Active Directory, etc.   

A+ or Net+ Certification will be required by 5/1/20.

Training provided!
Swing shift, Monday thru Thursday; 2pm-12am; 4-  10-Hour Shifts OR
Mid Shift, Saturday, and 3 other shifts, 4- 10-hour shifts, 10pm-8am OR
Mid Shift, Friday, and 3 other shifts, 4 10-hour shifts, 10pm-8am OR
Mid Shift, Sunday, and 3 other shifts,4- 10-hour shifts, 10pm-8am

Must meet contract level requirements for appropriate position. 
In addition, experience should include a minimum of 3 years of experience with technical background in diverse operating systems (Windows XP is a must), hardware platforms and software packages.
· Use/Knowledge of a Ticketing system, knowledge of Remedy is a plus
· Computer hardware architecture knowledge
· Must have software installation and troubleshooting experience
· Microsoft Exchange knowledge and troubleshooting
· Use/knowledge Microsoft Office Applications
· Use/knowledge of Active Directory
· Use/knowledge Network and Internet Applications and Protocols
· Must possess good communication and customer service skills.
· Candidate must be a team player and have the ability to work in a fast-paced environment
· Must be able to Multi-task and able to adapt to a dynamic work environment.   

 Apply to or through our website at

Comprehensive Benefits Package!

Great Referral Bonus Program!

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