Jobs at FLASH Technology Group

View all jobs

Customer Service Desk

Annapolis Junction, MD · Information Technology
Immediate openings for Enterprise IT Service Center 0-Account Team Support in Annapolis Junction, MD!
Early day hours! Immediate long term position. Sunday thru Thursday, 6am - 2pm. 

TS/SCI with POLYGRAPH clearance necessary!

Responds to internal and external IT Service Requests for IT service on both Unix and NT servers. Provides user notification of receipt of Web- or email-submitted requests.
Logs and tracks inquiries using service request management database, and maintains history records and related documentation. 
Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility.

MUST complete training during the first several months on contract, for this position. 
Day shift training is preferred, however, please let us know if there will be a need to complete training on shift. 

A+ or Net+ Certification will be required by 5/1/20!

Must meet contract level requirements for appropriate position.
In addition, 1 year of experience with a background in Microsoft Office applications to include Outlook, Word, and Excel is a plus.
Experience in ticket management system like Remedy is a plus. 
Unix experience is not required, but is a plus.                                                             

Apply to or through our website at

Comprehensive Benefits Package!

Great Referral Bonus Program!

Powered by