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Service Center Support I

Annapolis Junction, MD · Information Technology
Immediate openings for Enterprise IT Service Center-Tier 1 Support for the Global Service Desk in Annapolis Junction, MD!

Immediate long term position. Mid shift, Sunday thru Thursday 10pm-6am. 

TS/SCI with POLYGRAPH clearance necessary!

Responds to internal and external IT Service Requests for IT service on both Unix and NT servers. Provides user notification of receipt of Web- or email-submitted requests.
Logs and tracks inquiries using service request management database, and maintains history records and related documentation. 
Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility.

MUST complete training during the first several months on contract, for this position. 
Dayshift training is preferred, however, please let us know if there will be a need to complete training on shift. 

A+ or Net+ Certification will be required by 5/1/20!

Must meet contract level requirements for appropriate position.
In addition, 2 years of experience with a background in Microsoft Office applications to include Outlook, Word, and Excel is a plus.
Experience in ticket management system like Remedy is a plus. 
Unix experience is not required, but is a plus.                                                             

Apply to dmagruder@flashtg.com or through our website at
https://flashtg.com/flash-technology-careers/

Comprehensive Benefits Package!

Great Referral Bonus Program!

 
 
                                                                                                                                                              
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