Will provide administrative support and customer service to Curriculum Managers, Instructors and Students at the Associate Directorate of Education and Training in Linthicum Heights, Maryland.
Must have TS/SCI clearance and a CURRENT POLYGRAPH! Will consider CCA candidates.
Responsible for providing assistance to class instructors in the administration of courses or curricula via a variety of delivery methods.
Provide support in the organizing, planning, and management of training operations.
Coordinate use of classified and unclassified space, tools, and equipment, faculty or speakers, and course materials in order to facilitate training.
Confer with managers, instructors, and the Government to verify training needs.
Schedule instructors to conduct training based on the availability of classrooms, equipment, and personnel. Collaborate with faculty to ensure the availability of course materials for web-based training, self-paced training, platform-based training, etc.
Must have specific skills to show six (6) years experience in customer service principles (i.e. planning and scheduling, presentation and briefing techniques, problem solving strategies/methods, record keeping, writing styles (writing for different audiences, technical, non-technical, etc.),
Classroom use of computers and internet, issue/problem resolution, operating general office equipment, organizational leadership, organizational representation, teaming, time management; reports and documentation.
Must have web content management experience or database experience. 2 years minimum.
Must have proficiency is MS applications, a minimum of six years of experience.
Comprehensive Benefits Package!
Generous Referral Bonus Program!