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Service Desk Specialists

Annapolis Junction, MD · Information Technology
Must have an Active TS/SCI with polygraph! Will consider candidates with an active TS/SCI clearance, if willing to take a polygraph.

Must have an IAT level I or II certification. Or 90 days to obtain after starting.
 
Located in Annapolis Junction, MD.
All shifts available.
 
Three levels of Service Providers needed (0, 1 and 2), so experience required varies based on level of education and skills.
 
Can apply directly to dmagruder@flashtg.com
or apply through website at https://flashtg.com/flash-technology-careers/
 
-Provides first contact and incident resolution to customers with hardware, software, and application problems.
-Includes both customer telephone support as well as electronically submitted requests.
-Provides polite and friendly customer service.
-Attempts to resolve as many incidents during the first contact, or at Tier I. -Efficiently escalates incidents to higher Tier II or Tier III when required.
-Documents incidents status and solutions in incident database tools.
-Possesses current working knowledge of computers, printers, laptops, and common windows applications.
-Works through various types Tier II issues with telephone assist.
-Provides answers to Frequently asked Questions or solutions to common problems as part of a customer self help capability.

Level 0 High School Diploma/ GED 4
Level O Associates Degree 2
level O Bachelors Degree 0
level 1 High School Diploma or GED 6
level 1 Associates Degree 4
Level l Bachelors Degree 2
level l Masters Degree 0
level 2 High School Diploma/ GED 8
level 2 Associates Degree 6
Level 2 Bachelors Degree 4
level 2 Masters Degree 2
Level 2 PhD 0
level 3 HighSchool Diploma/ GED 10
level 3 Associates Degree 8
Level 3 Bachelors Degree 6
 
Generous Referral Bonus Program!
Comprehensive Benefits Package!
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