Service Desk Specialists

Location: Annapolis Junction, MD
Date Posted: 08-09-2018
Must have an Active TS/SCI with polygraph! Will consider candidates with an active TS/SCI clearance, if willing to take a polygraph.
 
Located in Annapolis Junction, MD. DAY shift available immediately! Monday - Friday, 6am-2pm.
 
Three levels of Service Providers needed (0, 1 and 2), so experience required varies based on level of education and skills.
 
Can start without a certification, but must obtain cert within 180 days on contract. (IAT level I or II cert)
Ask us about helping you to obtain certification!!!

 
Can apply directly to dmagruder@flashtg.com or apply through website at www.flashtg.com. 
 
Provides first contact and incident resolution to customers with hardware, software, and application problems.
Includes both customer telephone support as well as electronically submitted requests.
Provides polite and friendly customer service.
Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required.
Documents incidents status and solutions in incident database tools.
Possesses current working knowledge of computers, printers, laptops, and common windows applications.
Works through various types Tier II issues with telephone assist.
Provides answers to Frequently asked Questions or solutions to common problems as part of a customer self help capability.

Level 0 High School Diploma/ GED 4
Level O Associates Degree 2
level O Bachelors Degree 0
level 1 High School Diploma or GED 6
level 1 Associates Degree 4
Level l Bachelors Degree 2
level l Masters Degree 0
level 2 High School Diploma/ GED 8
level 2 Associates Degree 6
Level 2 Bachelors Degree 4
level 2 Masters Degree 2
Level 2 PhD 0
level 3 HighSchool Diploma/ GED 10
level 3 Associates Degree 8
Level 3 Bachelors Degree 6
 
Generous Referral Bonus Program!
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