Tier II Support

Location: Annapolis Junction, MD
Date Posted: 07-27-2018
Fully Cleared On-Site Remote Tier 2 Support needed for a new contract! Must have current polygraph to be considered for the job.

Perform Remote Monitoring and remote tier 2 support of the customer IT environment to include networks, LMR, VOIP, and video support devices.
Help coordinate with IT service providers and communicate outages and plans for recovery.
Monitor the enterprise for the services within the scope of the contract leveraging tools and best practices.
Alert and coordinate issues prior to the end-user experiencing issues.
Provide the Tier 2 technical support to the end-user support techs out in the field that may need remote expertise.
Familiar with the client's networks and ability to determine any anomalies.

Must have TS/SCI with polygraph.

Qualifications:
Minimum education and experience level:
High school/GED and a minimum of four (4) years of experience. Equivalent education and experience: Associate’s degree and two (2) years of experience.‚Äč
Security + cert.


Apply directly to www.flashtg.com or send resume to dmagruder@flashtg.com.

Generous Referral Bonuses!

 
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