VTC Field Support Specialist II

Location: Columbia, Maryland
Date Posted: 04-11-2018
 
VTC Field Support Specialist II to work at customer facility.
 
Responsibilities Include:
  1. Installing, operating, maintaining, repairing and modifying end user devices such as personal computers, thin-clients, network interface cards, phones, monitors, printers, telephones, printers, pagers, and radios.
  2. Performing a variety of maintenance and technical support on devices, integrated systems and subsystems, and install/configure software at customer and/or field locations. 
  3. Troubleshooting and solving technical issues related to end user equipment hardware and software
  4. Ensuring customer satisfaction is achieved.
 
Required Skills, Experience, and Education: Minimum education and experience level: High School/GED with seven (7) years of experience. Equivalent education and experience: Associate’s degree and five (5) years of experience.
  1. Highly skilled in installing, repairing and troubleshooting VTC devices and systems
  2. Demonstrated ability to read and understand technical manuals and schematics
  3. Able to manage time and priorities effectively
  4. Able to work efficiently with minimal supervision
  5. Proficient in working with end-users remotely
  6. Familiar with Active Directory security and policies
  7. Excellent analytical and problem solving skills
  8. Outstanding communication skills to relate with team members and support workers
Required Clearance:  Candidate must have a TS/SCI polygraph clearance
 
Preferred: DoD 8570 IAT Level 1 Certification

Apply to dmagruder@flashtg.com or send resume to our website at www.flashtg.com.

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