TICKET COORDINATOR needed!
TS/SCI with active polygraph required!

Ticket Coordinator to perform the activities associated with the management of dedicated ticket queues to include prioritization of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and objectives are met.

The job duties are as follows:   

• Monitoring dedicated queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.
• Monitoring dedicated queues to ensure SLAs are maintained.
• Assigning the tickets which are out of scope to Service Desk/Other Teams
• Ensuring associated tickets are related to the parent ticket and proper follow-up is performed once incident is resolved
• Ensuring proper assignment of tickets as well as facilitation of resource allocation based on workload

Requirements

Must have 1 year of experience in either a customer centric environment such as an office administrative role or within a communications/project management role.

Must be able to multi-task, communicate clearly and handle a high stress environment.

Salary Range: $52,000 -$56,800

Can also apply to https://flashtg.com/flash-technology-careers or send resume to dmagruder@flashtg.com.

SOME of our COMPREHWNSIVE BENIFITS OFFERINGS!

401(k) with 6% company match - VESTS IMMEDIATELY
Medical Insurance (with HSA and HRA options)
Dental Insurance
Vision Insurance
Life and Disability Insurance
Complimentary AURA Identity Theft Protection
Tuition Reimbursement (can be used for professional licenses and certificates)
Paid Time Off (Vacation, Sick, and Holiday time)
Referral bonuses
And more!