Fully Cleared Queue Coordinator II needed!
Must have current polygraph to be considered for the job.

Late DAY hours! Sun-Thurs., 2 PM - 10PM 

Key Responsibilities:
•Provide technical assistance and telephonic support for Remote Monitoring to Intel Customers.
• Maintain documentation of problems and meet Service Level Agreement.
   Requirements for calls answered and resolved.
• Help provide technical assistance and support for Workflow Management services.
• Monitor and support ticket workflows.
• Review, assign, reconcile and support the management of tickets throughout their     lifecycle
• Help coordinate with IT service providers and communicate outages and plans for recovery


REQUIREMENTS

a+ or security + cert preferred
High School and 4 years of customer service experience required. OR
BS and one year of Help Desk experience. 
 

Apply directly to www.flashtg.com or send resume to dmagruder@flashtg.com.

Competitive Benefits Package!
6% 401K Match!
Generous Referral Bonuses
Education Reimbursement!