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IT Help Desk Representative II

Annapolis Junction, MD · Information Technology
Interviewing for System Administrator/Tier I Help Desk, Level II. 
TS/SCI with POLYGRAPH clearance necessary!

Wednesday thru Saturday 2 pm-12 am - 4, 10-hour shifts  OR
Tuesday thru Saturday, 2 pm-10 pm                                      OR 
Sunday thru Thursday 2 pm-10 pm                                       OR
Tuesday thru Saturday 10 pm-6 am    

Responds to internal and external IT Service Requests for IT service on both Unix and NT servers. Provides user notification of receipt of Web- or email-submitted requests.
Logs and tracks inquiries using service request management database, and maintains history records and related documentation.  
Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility.  
This position will include account creation, modification, and deletion responsibilities.
MUST complete training during the first several months on contract.

Must meet contract level requirements for appropriate position.  
In addition, position requires a minimum of 2 years of experience with background in Microsoft Office applications.
Experience in ticket management system like Remedy is a plus.  
Unix experience is not required, but is a plus.
++IAT Level I.  A+/Net+, or higher cert required.

Can apply to
or send resume to

Some of the benefits include:

401(k) with 6% company match - VESTS IMMEDIATELY
Medical Insurance 
Dental Insurance
Vision Insurance
Life and Disability Insurance
Complimentary AURA Identity Theft Protection
Tuition/Certification Reimbursement 
Paid Time Off 
Referral bonuses
And more!


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