Currently interviewing for a Enterprise IT Service Center-Tier 1 Representative for the Global Service Desk
at our Texas or Maryland Location!
Ten year contract!
Immediate long term position! Day hours, Monday thru Friday, 6am - 2pm or 8am-4pm.
Must have a current/active TS/SCI with polygraph clearance
Responds to internal and external IT Service Requests for IT service on both Unix and NT servers. Provides user notification of receipt of Web- or email-submitted requests.
Logs and tracks inquiries using service request management database, and maintains history records and related documentation.
Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility.
A+ or Net+ Certification will be required by 5/1/2020.
Must meet contract level requirements for appropriate position.
In addition, 2 years of experience with a background in Microsoft Office applications to include Outlook, Word, and Excel is a plus.
Experience in ticket management system like Remedy is a plus.
Unix experience is not required, but is a plus.
Apply to email@example.com or through our website at
Comprehensive Benefits Package!
Generous Referral Bonuses!