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Tier I Help Desk Technicians I

San Antonio, TX · Information Technology
Global Service Desk opening located in San Antonio, Texas.
Swing Shifts, TUESDAY - SATURDAY;  3pm to 11pm.                    
MUST be able to do day shift training Mon-Fri 7am - 3pm for their first      1-3 months on contract.                                                      
 Responds to internal and external IT Service Requests for IT service on both Unix and NT servers.
Provides user notification of receipt of Web- or email-submitted requests.
Logs and tracks inquiries using service request management database, and maintains history records and related documentation. 
Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility.    

Must meet contract level requirements for appropriate position. 
In addition, 2 years of experience with background in Microsoft Office applications to include Outlook, Word, and Excel is preferred. 
Experience in ticket management system like Remedy is a plus.  Unix experience is not required, but is a plus.
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